Can’t get up?
I know nothing about muscular dystrophy, but for Carrie Salberg it means that she breathes only with a ventilator and speaks only with an additional piece of gear. To say this makes travel difficult is to say that the Pacific is damp. The Air Carrier Access Act says, since 1986, that the airlines have to accommodate her and her equipment, assuming that her equipment passes certain standards that make it safe for operation in flight.
According to “Airline bumps disabled traveler” (Minneapolis Star-Trib, yesterday, by Lora Pabst), Compass Airlines refused to allow Ms Salberg to board a flight home to Minneapolis from New Orleans on 13 January. Actually, she boarded but was then ejected from the direct flight she had paid extra for. She made it home on another flight via Atlanta, five hours late. (Compass is a “Delta Connections” partner airline.)
This isn’t the universal experience. When flying to New Orleans she was treated well, in fact she was given an upgrade to First Class. But in 2009, 178 disabled travelers were denied boarding, so it isn’t unique.
The story relates that a new regulation in 2009 calls for the issuance of labels to apply to equipment like this so that airlines don’t have to decide on a case-by-case basis which equipment is safe. I don’t find it surprising that nobody has actually had the labels printed, it’s unclear whether that was the responsibility of DOT, FAA, or FDA, but it hasn’t happened.
Ms Salberg travels with two nurses, it’s obviously not possible for someone in a wheelchair to manage an additional hundredweight of equipment and batteries. Delta’s first response was to give each of them a $50 flight voucher for their “inconvenience”. After the Star-Trib contacted them, they became more reasonable, providing $900 in vouchers and refunding the $340/person cost of the flight.
It turns out that the manuals on the Compass Airlines plane were outdated. Delta’s assertion that this oversight was “isolated” does not strike me as being helpful or responsive. The airlines are responsible for making sure that current documentation is available where needed. I’ve had enough connection with Boeing over the years to know that they take this very seriously. Who dropped the ball here? Did Delta not take this particular airplane seriously? Or do they not take disabled passengers seriously?
If I Were King, those labels would get printed, there certainly was something else done in the responsible department that was less important than this. The maintenance records for the operator would be audited to make sure that updated documentation was, in fact, getting to ground crews and flight crews in a timely manner. And though a pilot should be entitled to refuse to carry breathing gear made of rusty welding tanks, garden hose, and duct tape, questions regarding purpose-built medical equipment traveling with a disabled person should always be resolved in favor of the traveler.